Job Overview We are looking for an experienced Salesforce Business Analyst with strong hands-on expertise in Salesforce CPQ (Configure, Price, Quote) and Root Cause Analysis (RCA). The ideal candidate will work closely with bus…
Job Title: Salesforce Business Analyst – CPQ & RCA
Location: Remote
Rate: $55/hr
Job Overview
We are looking for an experienced Salesforce Business Analyst with strong hands-on expertise in Salesforce CPQ (Configure, Price, Quote) and Root Cause Analysis (RCA). The ideal candidate will work closely with business stakeholders, Salesforce architects, developers, and QA teams to analyze business requirements, identify system/process issues, and deliver scalable CPQ solutions.
Key Responsibilities
Gather, analyze, and document business requirements related to Salesforce CPQ and Quote-to-Cash processes.
Work with business stakeholders to understand pricing, product configuration, quoting, discounting, approvals, and contracting requirements.
Perform detailed Root Cause Analysis (RCA) for Salesforce CPQ production issues, defects, and process gaps.
Analyze issues across Product Rules, Price Rules, Configuration Rules, Discount Schedules, Quote Templates, and Approval Processes.
Translate business requirements into clear user stories, functional requirements, acceptance criteria, and process flows.
Partner with Salesforce developers and architects to evaluate proposed solutions and ensure alignment with business requirements.
Analyze end-to-end Quote-to-Cash (Q2C) workflows and identify opportunities for process optimization.
Support integration analysis between Salesforce CPQ and downstream/upstream systems such as ERP, Billing, Order Management, and CRM platforms.
Participate in defect triage, impact analysis, UAT planning, and production issue resolution.
Create and maintain functional documentation, process maps, business rules, and RCA documentation.
Collaborate with QA teams to define test scenarios and validate CPQ functionality.
Identify recurring production issues and recommend long-term corrective and preventive actions.
Required Technical Skills
7+ years of experience as a Salesforce Business Analyst / Functional Analyst.
Strong hands-on understanding of Salesforce CPQ.
Strong knowledge of Configure, Price, Quote (CPQ) processes.
Experience with Product Configuration, Product Rules, Price Rules, Discounting, Pricing Methods, Approval Rules, and Quote Templates.
Strong understanding of Quote-to-Cash (Q2C) business processes.
Proven experience performing Root Cause Analysis (RCA) on Salesforce issues.
Experience working with Salesforce Sales Cloud and standard/custom objects.
Strong understanding of Salesforce data model and business process flows.
Experience creating User Stories, Functional Specifications, Process Flows, and Acceptance Criteria.
Experience with UAT, defect management, production support, and issue triage.
Ability to work closely with Salesforce Developers, Architects, QA, and business stakeholders.
Preferred Skills
Salesforce CPQ certification is a plus.
Experience with Salesforce Billing / Revenue Cloud is a plus.
Experience with ERP or billing integrations.
Knowledge of APIs, REST/SOAP integrations, and Salesforce data flows.
Experience with Jira, Confluence, or similar Agile tools.
Strong Agile/Scrum experience.
Excellent analytical, problem-solving, and communication skills.
Interested in this position?
Review your details and resume before submitting your application.